About Our Company
Is TheSteamStore.com owned by Lake County Pipe & Supply Co.?
Yes, TheSteamStore.com and PlumbersCrib.com are all divisions of Lake County Pipe & Supply Co. Each website specializes in specific product categories while maintaining the same high standards of service and support across all platforms.
What types of products do you sell?
Our specialized websites offer:
- PlumbersCrib.com – Professional plumbing tools, tankless water heaters, fittings, and supplies
- TheSteamStore.com – Steam showers, generators, and accessories
Customer Support
Can I get help choosing the right product?
Absolutely! Our knowledgeable team is ready to assist with product selection, installation guidance, and technical support. Contact us at:
- PlumbersCrib.com: 847-623-0114
- TheSteamStore.com: 855-407-8326
How do I get technical support?
For technical assistance, contact our customer service team directly or visit the manufacturer's support page. We're here to guide you to the right resources and provide expert assistance for all your technical questions.
Orders & Shipping
What is your return policy?
TheSteamStore.com accepts returns within 15 days of receipt. All items must be unused and in original packaging. To initiate a return, email Cindy at cindy@lakecountypipe.com for a Return Merchandise Authorization (RMA). For returns on other sites, please call the appropriate customer service number to confirm return eligibility.
Where do you ship?
We ship throughout the United States. Most orders ship promptly based on product availability. For expedited shipping needs, please contact us directly.
Do you offer expedited shipping?
Yes, expedited shipping options are available upon request. Contact our team to arrange faster delivery for your order.
How do I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your shipment's progress.
Do you ship internationally?
Currently, we only ship within the United States.
Payment & Security
What payment methods do you accept?
We accept PayPal, Apple Pay, Venmo, and all major credit cards. These secure payment options ensure fast, safe, and convenient checkout.
Is my information safe when ordering online?
Yes, all our websites use secure encryption and trusted payment processors to protect your personal and financial information.
Product Information
How do I determine the right size tankless water heater?
Proper sizing depends on your home's square footage, number of bathrooms, and hot water demand patterns. Contact our specialists who will help you calculate the perfect unit for your specific needs.
Are tankless water heaters compatible with hard water?
Yes, tankless units work with hard water, though mineral buildup may occur over time. We recommend installing a water softener or anti-scale device to maintain optimal long-term performance.
Do tankless heaters provide instant hot water?
While tankless heaters heat water on demand, there's still a brief delay as hot water travels through your pipes to the fixture. For truly instant hot water, ask us about recirculation system options.
What maintenance do steam shower systems require?
Regular cleaning and descaling will keep your steam system operating efficiently. Always follow the manufacturer's specific care and maintenance instructions.
Can I install these products myself?
While some simpler products may be suitable for DIY installation, most require professional installation to ensure code compliance and proper operation. We recommend consulting with a licensed professional.
Special Services
Can I order something not listed on your website?
Yes! Contact our team and we'll do our best to source specialty items for you.
Do you carry replacement parts?
Yes, we stock replacement parts for many products. Let us know what you need, and we'll help you find the correct part.
Do you offer will call or in-store pickup?
Yes! We offer Will Call pickup by appointment only at our warehouse:
Address: 10795 72nd Ave, STE 200 Pleasant Prairie, WI 53158
Will Call & Warehouse Hours: Monday–Thursday: 7:00 AM – 4:00 PM Or by appointment
Take advantage of our low Wisconsin tax rate and pick up your order directly from our warehouse! We also provide delivery service to Southern Wisconsin and Northern Illinois, Monday through Friday.
To schedule a pickup or check product availability, contact us:
- Phone: (847) 662-2626
- Email: Ben@LakeCountyPipe.com or Steve@LakeCountyPipe.com
Do you offer installation services?
While we don't provide direct installation services, we can refer qualified professionals in your area.
Warranties & Support
What warranties do your products carry?
Warranty coverage varies by manufacturer and product. Check the product listing for specific warranty information, or contact us to verify coverage details.
How do I register my product for warranty?
Consult the manufacturer's website or product manual for specific warranty registration instructions. Our team can also assist you with the registration process if needed.